Our website guarantees the authenticity of all its jewelry. Each piece comes with a certificate from authoritative bodies like NGTC, GUILD, GRS, GRC, and AIGS, and supports re-testing. We strictly control product quality, rigorously testing from procurement to sales to eliminate counterfeit and inferior items.
We select high-quality gemstones for the main stones and carefully pick the supporting ones. For instance, our diamonds have high clarity and cut grades, and we use 18K gold for precious metals. Our experienced craftsmen excel in setting, carving, and polishing. Our setting technique secures gemstones and maximizes their brilliance.
We strive to make product images reflect the real items accurately. However, slight differences may occur due to shooting lights, angles, and screen color variations. Rest assured, the actual product's quality and design match the description, often surpassing the images in beauty.
Ordering is simple. Select your desired jewelry on the website, click "Add to Cart", confirm the product details and quantity, and go to the cart checkout page. Fill in the shipping address, choose a payment method, and upon successful payment, your order is placed. You'll receive a confirmation email with order details and estimated shipping time.
Our jewelry ships from our Beijing studio, with some styles sent directly from our Shenzhen factory. We use air freight to deliver globally via DHL, FedEx, and UPS.
Except for customized items, all jewelry purchased here enjoys one free resizing. You just cover the shipping costs for one free resize, which takes about 3 - 7 working days, excluding transit time. Customized jewelry production time varies with complexity. Generally, it takes around 20 working days, excluding transit time.
- Prevent chemical damage: Avoid contact with perfumes, cosmetics, and cleaning agents to protect the jewelry's luster and texture.
- Store properly: Keep different jewelry items separate in a jewelry box or cloth bag to avoid friction, collision, and scratches.
- Clean regularly: Wipe with a soft, damp cloth periodically, especially cleaning the crevices of gemstone - set jewelry to prevent dirt buildup.
- Wear correctly: Remove jewelry during exercise, housework, or swimming. Avoid contact with sharp objects to prevent scratches.
- Material - specific care: Different materials require different care. For example, pearls should avoid direct sunlight and acidic substances, while jade should avoid hard impacts. For more care tips, consult our customer service.
No-hassle returns and exchanges: For non-customized products, we offer a 7-day no-reason return and exchange service (subject to our return standards for secondary sales).
Free cleaning: You can enjoy 1 - 2 professional cleaning services annually. (Buyers only cover shipping costs.)
Repair: Broken or loose settings can be repaired at the factory (additional labor fees may apply).
Remodeling: We support size adjustments and style upgrades (within the manufacturer's recommended range).
Our jewelry is made of 18K gold, an alloy of 75% gold and 25% other metals, which generally doesn't cause allergies. However, a few may still react. If you're allergy-prone, test-wear on a small skin area like the inner wrist. If an allergic reaction occurs, stop wearing it immediately and seek medical help.
We offer a 7-day no-reason return and exchange service for non-customized products. If you're dissatisfied with your purchase, you can apply for a return or exchange as long as the item is brand-new, unworn, resalable, and all accessories and certificates are included. However, customized and worn jewelry (except for quality issues) can't be returned or exchanged.
First, contact our customer service to explain the reason and get a return / exchange application number. Then, following the service's instructions, send the product, accessories, and certificates to the specified address. We'll process the refund or replacement within 7 working days after receiving and verifying the item.
If the return or exchange is due to your personal reasons, you cover the shipping costs. If it's a quality issue, we cover both-way shipping. Keep the shipping receipts when applying for a return or exchange for later processing.
International shipping fees are charged based on actual costs, usually between $30 - $200 depending on package size. For customs duty details, consult our customer service.
Online Customer Service : "Contact Us" at our official website.
Email : monicayujewelry@126.com