Thank you for shopping at MONICA YU! We are dedicated to delivering your beautiful jewelry pieces with care, wherever you are. Below, you’ll find important information about our shipping practices.

1. Processing Time

  • Orders are typically processed within 2-5 business days (Monday to Friday).

  • All orders placed on weekends or holidays will be processed on the next available business day.

  • For custom-made jewelry, please allow 3-14 business days for processing, as each piece is carefully crafted to your specifications.

  • You will receive an email notification with tracking details once your order has been shipped.

2. Shipping Rates & Delivery Times

We offer multiple shipping options to meet your needs. Shipping rates are calculated at checkout based on the destination and the weight of your order.

International Shipping

We are pleased to offer worldwide shipping to many countries. Delivery times and rates vary by destination.

At checkout, the shipping rate will be automatically calculated based on your location.

Note: Import duties, taxes, and customs charges may apply to international orders. These charges are the responsibility of the customer and will be collected by the local customs office upon arrival.

3. Shipping Partners

We work with trusted carriers to ensure your order arrives safely. Our shipping partners include:

  • USPS (United States)

  • DHL Express (International)

  • FedEx (International)

4. Order Tracking

Once your order has been shipped, we will send you an email with tracking information so you can monitor the progress of your delivery.

5. Lost or Damaged Shipments

While we take great care in packaging your items, we are not responsible for any lost or damaged packages once they have been handed over to the shipping carrier. If your package is lost or damaged during shipping, please contact the carrier directly to file a claim. We will assist you with the claims process where possible.

6. Address Accuracy

Please double-check your shipping address at checkout to avoid delays or misdeliveries. We are not responsible for orders that are delayed or lost due to incorrect shipping addresses provided by the customer.

7. Shipping Restrictions

  • We currently do not ship to P.O. Boxes for international orders.

  • Some remote locations may have extended delivery times or be excluded from certain shipping options.

  • We are unable to ship to countries that are under trade restrictions or embargoes.

8. Changes to Your Order

If you need to change your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been shipped.

9. Customer Service

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us.